Customer Experience Associate jobs in United States
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ReSource Pro · 2 weeks ago

Customer Experience Associate

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$11.25/hr - $23.94/hr

ReSource Pro is a trusted partner in the insurance industry, focused on optimizing performance and driving growth. They are seeking a Customer Experience Associate to provide front-line customer service support, handling inquiries and ensuring exceptional customer experiences.

ConsultingInsuranceOutsourcingProfessional ServicesStaffing Agency
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Growth Opportunities

Responsibilities

Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
Answer questions professionally and assists customers by completing a task or process for them
Provide exceptional customer service to customers
Deescalate frustrated customer situations
Find solutions to provide an exceptional customer experience

Qualification

Customer serviceMS OfficeCommunicationDetail orientedTechnological proficiencyTeam playerProblem solving

Required

High School diploma or equivalent
MS Office - Word, Outlook, Access, and strong Excel skills
Located in the Central time zone to accommodate the needs of clients
Customer-centric mindset, enjoy providing a service and solving customer problems
Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
Team player mentality and commitment to supporting other team members
Process-focused and detail oriented, committed to accurate documentation
Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Benefits

Generous PTO plan with paid holidays + floating holidays
100% paid Employee Healthcare on Day 1
Eligible for all medical, dental, and vision benefits on Day 1
401k with employer match, vested on Day 1

Company

ReSource Pro

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ReSource Pro is a strategic operations partner to insurance organizations seeking growth and optimization.
dateFounded in 2003
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.resourcepro.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
DFW Capital
2021-12-13Acquired
2021-12-01Private Equity
2018-04-17Private Equity

Leadership Team

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Dan Epstein
Chief Executive Officer
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Beth Taylor
Senior Vice President Marketing Communications
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Recent News

Business Wire
ReSource Pro Appoints Industry Veteran Rob Marinello to Lead Partnerships and Advisory
2025-11-18
Pulse 2.0
ReSource Pro Strengthens Compliance Capabilities With Acquisition Of Supportive Insurance Services
2025-11-05
Business Wire
ReSource Pro Recognized as a 2025 Inc. Power Partner Award Winner
2025-11-05
Company data provided by crunchbase