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GEODIS · 1 day ago

HR Svc Center Coordinator - Temporary

Brentwood, Tennessee, United States

Full-time

Onsite

Entry Level

$23/hr - $23/hr

1+ years exp

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. The HR Service Center Coordinator is responsible for assisting with the hiring and onboarding process, maintaining employee files, and providing support to HR inquiries and processes.

Air TransportationFreight ServiceLast Mile TransportationLogisticsSupply Chain ManagementTransportationWarehousingWater Transportation

Responsibilities

Assisting with the coordination of hiring and onboarding process; dispositioning applicants, creating offer letters, launching background checks

Ensures completion of all new hire onboarding processes

Maintains employee files

Responds to employee and management inquiries

Processes standard reports from a variety of systems

Provides first point of contact support to incoming calls/emails, answer questions, resolve issues and respond to inquiries related to HR processes and systems

Records caller inquiries, all notes and action steps taken for resolution within the case management platform

Maintains customer contact until request is resolved, including providing status updates and resolution

Provides accurate, consistent and timely responses to HR Process, system and policy requests which are routine requests and require limited research

Escalates complex inquiries requiring interpretation to supervisor

Provides document support by managing incoming and outgoing forms, information, etc

Documents all employee relation concerns that are brought forward, gathering as much detail as possible to have full understanding of the issue/concern. Escalate to appropriate person for next steps

Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/ providing additional information that the customer needs to know

Meets key performance measures such as first call resolution, average answer speed and call quality

Other duties as required and assigned