State of Missouri ยท 1 day ago
Benefit Program Associate
Plattsburg, MO
Full-time
Onsite
Entry Level
1+ years expThe State of Missouri is seeking applications for a Benefit Program Associate at the Family Support Division. This role involves working directly with customers to assist with their cases, maintain documentation, and ensure compliance with agency policies and procedures.
AgricultureGovernmentInformation Technology
Responsibilities
Work directly with customers to answer questions about their situation
Work directly with customers to enter verifications/changes on their cases
Monitor local drop boxes and scan/index documentation appropriately
Work to register applications
Register applications dropped off at their location
Register applications through the FSD Docs and other Queues
Direct local customers to the correct next step in their process
Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment
Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures
Review documents for accuracy, completeness and compliance
Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files
Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving
Perform, review, and verify complex computations involving the application of rules and regulations
Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties
Other duties as assigned
Qualification
Required
High School diploma or equivalent
1-3 years of relevant experience
Ability to work directly with customers to answer questions about their situation
Ability to work directly with customers to enter verifications/changes on their cases
Ability to monitor local drop boxes and scan/index documentation appropriately
Ability to register applications dropped off at their location
Ability to register applications through the FSD Docs and other Queues
Ability to direct local customers to the correct next step in their process
Typing skills utilizing a computer keyboard and word processing software
Ability to maintain a significant phase or segment of a clerical process or office activity
Ability to make frequent decisions in accordance with agency policies, rules or procedures
Ability to review documents for accuracy, completeness and compliance
Ability to compose correspondence involving some interpretation and application of established policies and procedures
Ability to maintain correspondence, case and report files
Ability to establish and maintain complex filing systems
Ability to prepare and/or oversee the preparation of records for storage and/or archiving
Ability to perform, review, and verify complex computations involving the application of rules and regulations
Ability to enter, update, and/or retrieve information in automated systems
Ability to develop spreadsheets and databases
Ability to utilize various software packages in the performance of duties
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
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