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Chase · 2 days ago

Client Service Account Manager MidCorp - Healthcare Payments - Vice President

1880 John F Kennedy Blvd, Philadelphia, PA, 19103, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Chase is a leading financial institution offering innovative solutions, and they are seeking a Client Service Account Manager in Healthcare Payments. This role is crucial for managing and expanding relationships with healthcare provider accounts, driving revenue retention and business growth.

BankingFinancial Services

Responsibilities

Manage midmarket clients with $100M to $2B in revenue, ensuring the health and satisfaction of customer relationships

Serve as the main contact for clients, facilitating strategic and operational business activities

Develop strong relationships with client leads and executives/C-suite

Support revenue growth through business reviews, strategic account plans, and solution demonstrations

Prepare and process customer orders and contracts to expand services or deliver new hardware

Ensure successful utilization of InstaMed solutions and drive adoption across the territory

Partner with JP Morgan bankers to manage customer relationships and identify joint sales opportunities

Conduct outreach to communicate changes or new offerings that impact customer relationships

Identify potential risks to customer retention and serve as the escalation point for issue resolution

Maintain accurate customer account information, opportunity pipeline data, and documentation of activities

Demonstrate a thorough understanding of InstaMed solutions and be willing to travel up to 20% of the time

Qualification

Healthcare Payments experienceRevenue-generating roleHealthcare Revenue CycleFinancial Services experiencePeople skillsSound judgmentOrganizational skills