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Routeware, Inc. · 2 days ago

Technical Account Manager

United States

Full-time

Remote

Mid, Senior Level

Routeware, Inc. is the industry leader in providing software and data analysis for waste and recycling programs. The Technical Account Manager will serve as a technical advocate for customers, collaborating with various teams to ensure customer satisfaction and drive product improvements.

Fleet ManagementInformation TechnologyReal TimeSaaS

H1B Sponsor Likely

Responsibilities

Provide product expertise to clients and develop a deep understanding of client’s business practices and operating environment

Monitor support request flow for assigned clients and aggregate common issues for broader resolution (i.e. product enhancements, training, etc.)

Become intimately involved with clients’ configurations and architecture to assist with outcomes

Work closely with PDE (Product Development & Engineering) to identify features and functionality that are trending among Routeware customers that will provide more value to customers, as well as provide opportunities for revenue growth

Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Develop and understand the client’s technical environment, product configurations, and business processes

Liaise with engineering teams to resolve escalated technical issues where appropriate

Assist with challenging client requests or issue escalations as needed

Cultivate a strong culture of talent development

Instill a customer-first culture, focused on placing Routeware customers at the forefront of every business decision

Focus on scalability and a growth mindset with a detailed focus on providing exceptional service to Routeware customers

Understands Routeware technology, product offerings, and industries served

Fosters and promotes innovative thinking and collaboration across teams

Mentors team and cross team members, helping them to develop skills and capabilities in support of their professional growth

Leads and contributes to Account Management initiatives as needed

Ability to travel up to 50%

Qualification

Technical knowledgeData structure understandingCustomer-centric mindsetRelationship-building skillsExceptional communicationProblem solverProcess-orientedMotivational skills

Required

A customer-centric mindset with a focus on delivering exceptional service

Deep Technical knowledge including the ability to understand data structure, pseudo code, and/or a mastery of data centric tools like Microsoft Excel

Strong relationship-building skills

An excellent reputation as a reliable, customer-focused professional who can react quickly to problems while working in a fast-paced & dynamic environment

Capable of effectively managing multiple projects, teams, time zones, etc

Ability to work at a strategic level while working on change management, process implementation, etc

Exceptional communication skills (both written and verbal)

Process-oriented and highly organized with the ability to establish comprehensive execution plans

Problem solver with a solution-oriented mindset

Ability to motivate teams and help drive a customer-focused and obsessed culture within the organization

Ability to manage expectations and requirements of internal and external stakeholders while performing day-to-day

Benefits

Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)

Paid parental leave

Medical and Dependent FSA

401K match

Unlimited PTO

Ten company holidays

1 Volunteer day

Summer Friday's

Company

Routeware, Inc.

Routeware helps mid-large private and municipal haulers and cities relieve operational and cost pressures and overcome environmental challenges.

Founded in 1999

Portland, Oregon, USA

201-500 employees

https://www.routeware.com

H1B Sponsorship

Routeware, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)