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Staples Canada · 2 days ago

Key Account Developer Facilities

Maitland, FL, United States

Full-time

Onsite

Mid Level

4+ years exp

Staples Canada is a business-to-business company that offers products and services to meet unique customer needs. The Key Account Developer plays a crucial role in supporting Key Account Executives by managing customer relationships and identifying growth opportunities, particularly in Total Coffee Programs and Jan/San categories.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Work directly with assigned KAEs, Vertical KAEs & AVPs to identify and pursue both programmatic and transactional opportunities

Drive SOW (Scope of Work) growth in both net new and existing customers in the Enterprise portfolio

Promote compliance, program maintenance, and category penetration using customer insights tools and Salesforce.com (SFDC)

Support win/ramp attainment and ensure realization of sales dollars on new opportunities

Utilize reporting and analytics to target the best prospects with the Key Account selling partner

Provide pre-sales support, including presentations, pricing, quotes, product specs, and implementation support

Complete bid and formal RFP submissions

Offer product comparisons and suggest alternatives based on customer needs

Act as the secondary seller to the KAE, focusing on breakroom opportunities

Develop selling skills such as qualifying, strategizing, sales call tactics, closing, and maintaining service levels

Understand key facilities processes for sourcing, order fulfillment, and project management

Proficiency in Breakroom and Dispenser program processes with a strong focus on the Staples Total Coffee Program

Engage vendor partners for selling support, product info, samples, deviations, and implementation support

Complete job-related training courses and seminars as required

Qualification

SalesCustomer relationship managementBreakroom & Coffee ServicesSalesforce.comProject ManagementCoachabilityCuriosityTime managementVerbal communicationWritten communicationInterpersonal skillsProblem-solving

Required

Proven self-starter with energy and motivation to uncover, develop, and close sales independently

Ability to sell company values and services, beyond program features, via phone and digitally

Strong time management skills

Strong verbal and written communication skills

Strong interpersonal skills for cross-departmental interaction

Expertise in context-switching to balance multiple priorities

Problem-solving skills with a customer-centric approach

Preferred

4+ years in Sales or Sales Support; 2+ years in Breakroom & Coffee Services and/or Janitorial Supply Industry or equivalent work experience in a related field

Proficiency in MS Office (Excel, Word, PowerPoint)

Knowledge of Salesforce.com (desired)

Project Management skills (desired)