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WORLDPAC · 1 day ago

Credit Representative

Oakbrook Terrace, IL

Full-time

Onsite

Entry Level

$21.25/hr - $28.50/hr

2+ years exp

WORLDPAC is a company that focuses on providing excellent customer service in the automotive parts industry. The Credit Representative is responsible for contacting customers to collect past due balances, negotiating payment arrangements, and resolving disputes while ensuring compliance with company policies.

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Responsibilities

Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated

Develop and maintain positive working relationships with all customers within assigned A/R portfolio

Reconciliation of past due balances, with clear and concise communication to our customers, sales staff, and management to resolve disputed balances

Resolves disputed and unapplied items on the customer accounts

Works with internal and external customer to clear open accounts receivable balances

Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt

Works in a team supportive environment

Performs other collection related duties as required by management

Complies with all established policies and procedures

Ability to organize and interpret data as well as communicating analytic results/recommendations

Able to manage multiple tasks simultaneously to completion with sound business judgment

Credit hold review and order releases per company policy guidelines

Special projects as assigned

Qualification

CreditCollectionsNegotiation skillsAnalytical skillsAS400 systemCustomer service skillsCommunication skillsTeam collaborationProblem-solving

Required

Effective collections, issue resolution, deduction management, and negotiation skills

Proven ability to work both independently and as a team member

Understanding of basic accounting and bookkeeping procedures

Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication

Ability to define problems, identify solutions and follow through to completion

Excellent verbal and written communication

Strong decision-making skills with strong attention to detail and action results oriented

Excellent customer service skills

Is legally able to work in the United States

Preferred

Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of Associate degree

2+ years' experience in a credit and collections or customer facing role

Collaborative attitude, as well as strong analytical and investigative skills

Working knowledge of AS400 system

Knowledge of transactional processes and systems

Company

WORLDPAC

Worldpac is a distributor of automotive parts and accessories firm that offers services for repair shops and automotive businesses. It is a sub-organization of Advance Auto Parts.

Founded in 1995

Newark, California, USA

1001-5000 employees