Professional Search Group - OC · 1 day ago
Help Desk Technician
Irvine, CA
Full-time
Onsite
Entry Level
$31/hr - $35/hr
1+ years expProfessional Search Group OC (PSG-OC) is seeking an entry-level IT Support Technician/Helpdesk Technician to provide technical assistance to end-users and support the organization’s IT operations. The ideal candidate will have a solid foundation in networking fundamentals and troubleshooting skills for both hardware and software, along with excellent communication skills and a customer service-focused attitude.
Staffing & Recruiting
Hiring Manager
Donovan Aranda
Responsibilities
Demonstrate a strong foundation in networking fundamentals, including IP addressing, subnetting, routing, and switching, to assist with basic network troubleshooting
Assist with setting up and maintain networked printers and VoIP phones
Provide exceptional interpersonal skills with a professional and polite demeanor to ensure effective collaboration across departments
Proactively find and resolve issues that arise
Ability to explain and resolve IT issues using patience and professionalism while assisting non-tech-savvy users
Qualification
Required
1+ year of experience providing IT support in a professional setting
Basic understanding of networking fundamentals, including IP addressing, subnetting, and routing
Experience troubleshooting hardware and software issues on both Windows and macOS platforms
Familiarity with Active Directory and user account management
Proficiency in supporting IT hardware such as printers, VoIP phones, and peripherals
Excellent communication skills
Ability to explain technical concepts to non-technical users
Proactive individual with a customer service focused attitude
Preferred
Familiarity with Microsoft, Office 365, and Google Workspace Administrative
CompTIA A+ or Network+ certification
Familiarity with Cisco or Fortinet networking equipment
Experience using RMM and Ticketing tools such as Syncro or ConnectWise
Basic knowledge of backup technologies such as ArcServe, Datto, Veeam, etc
Company
Professional Search Group - OC
Professional Search Group OC (PSG OC) stands as a distinguished global staffing firm, boasting a team of industry veterans dedicated to sourcing exceptional talent across diverse sectors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase