Hy-Vee, Inc. · 1 day ago
Aisles Online Manager
Lenexa, KS
Full-time
Onsite
Mid LevelHy-Vee, Inc. is a company that emphasizes customer service and employee engagement. The Aisles Online Manager oversees the fulfillment and delivery of the store's online shopping website, ensuring efficient operations and customer satisfaction while managing staff and training new employees.
Organic Food
Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by: (examples include)
Escorting them to the products they are looking for
Securing products that are out of reach
Loading or unloading heavy items
Making note of and passing along customer suggestions or requests
Performing other tasks in every way possible to enhance the shopping experience
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call
Ensures smooth operation of order fulfillment process
Continually monitors incoming online orders to ensure prompt, on-time fulfillment
Responsible for training new employees
Responsible for department employee scheduling
Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues
Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible
Provides education to existing employees regarding new policies and procedures
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Performs other job-related duties and special projects as required
Instructing, assigning, reviewing, and planning the work of others
Maintaining standards, coordinating activities, and acting on employee problems
Has the authority to recommend employee discipline
Qualification
Required
High school diploma or equivalent preferred
Must be skilled in the computer as well as the internet
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
Good verbal and written communication skills
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
Ability to identify problems, develop and execute solutions
Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs
Visual requirements include: ability to see detail at near range with or without correction
Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people
Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
Founded in 1930
10001+ employees
H1B Sponsorship
Hy-Vee, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Co-CEO and President
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
Company data provided by crunchbase