Pace® Labs · 6 days ago
Client Project Coordinator 2
United States
Full-time
Remote
Mid Level
$18/hr - $18/hr
3+ years expPace® Labs is dedicated to advancing health and safety through scientific innovation. They are seeking a Client Project Coordinator 2 to provide administrative support to the Project Management Team, acting as a liaison between project management and sample receiving, while managing client accounts and ensuring successful project setups.
Executive Office
Responsibilities
Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information
Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up
Assists with more complex projects involving client contact, verification of accurate check-in of samples, monitors status of analysis, provides response to client inquiries, and invoices client; as determined by supervisor
Directs client calls and requests to the appropriate project manager for follow-up
Schedules and enters bottle orders into the container order system based on the client's sample needs
Sets up accounts and account pricing within the Laboratory Information Management System (LIMS) and ensures account information is up to date
Reviews login dashboard and updates information and confirmations as necessary
Ensures approved reporting styles are applied to analytical reports
Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management
Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed
Provides project management to low-dollar, high transaction accounts or internal programs such interregional or external sub-work; as needed
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment
Qualification
Required
Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND three (3) years of customer service experience/support; OR an equivalent combination of education, training, and experience
Principles, practices, and techniques of customer service
Computer applications and systems related to the work
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained
Correct business English, including spelling, grammar, and punctuation
Performing and providing professional-level customer service in a variety of markets
Training others in policies and procedures related to the work
Preparing functional reports, correspondence, and other written materials
Guiding oneself with little or no supervision and depending on oneself to get things done
Using initiative and independent judgment within established organizational and department guidelines
Using tact, discretion, and prudence in working with those contacted in the course of the work
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work
Benefits
Medical
Dental vision
401K retirement savings plan (100% vested immediately in the employer match)
Life
Disability and voluntary benefits
Paid time off for holiday, sick and vacation days
HSA
Wellness program
Flexible spending accounts
Tuition reimbursement
Employee Assistance program
Parental leave
Optional legal coverage and ID theft
Company
Pace® Labs
Pace® works with organizations of all types, providing the science to ensure our air, water, therapies, and more are safe for use.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase