Turnitin · 2 days ago
Customer Success Manager (USA Remote)
United States
Full-time
Remote
Mid, Senior Level
$77K/yr - $130K/yr
5+ years expTurnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty and fairness. The Customer Success Manager will be responsible for driving customer retention and growth, ensuring measurable value from solutions, and building trusted relationships with stakeholders.
E-LearningEducationSoftware
Responsibilities
Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts
Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews
Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership
Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies
Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal
Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success
Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events
Qualification
Required
5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
Strong ability to build and maintain executive-level relationships within K12 education institutions
Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity
Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences
Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy
Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.)
A collaborative teammate with a growth mindset, resilience, and a passion for education
Benefits
Remote First Culture
Health Care Coverage
Education Reimbursement
Competitive Paid Time Off
Self-Care Days
National Holidays
2 Founder Days + Juneteenth Observed
Paid Volunteer Time Off
Charitable Contribution Match
Monthly Wellness or Home Office Reimbursement
Access to Employee Assistance Program (mental health platform)
Parental Leave
Retirement Plan with match/contribution
Company
Turnitin
Academic integrity starts here.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-06Acquired
Leadership Team
Chris Caren
CEO
Iana Mykhailenko
Director Of Engineering
Recent News
2025-11-14
2025-10-22
Company data provided by crunchbase