Clarke Power Services, Inc. ยท 1 day ago
Customer Support Representative
Henderson, KY
Full-time
Onsite
Mid Level
4+ years expClarke Power Services, Inc. is an industry leader in Heavy Duty Truck Parts and Service. They are seeking a Customer Support Representative to interpret customer needs and fulfill parts and service requests, ensuring customer satisfaction through effective communication and order management.
Mechanical EngineeringProfessional ServicesTransportation
Responsibilities
Open and close parts and service tickets for both warranty and customer pay invoices
Talks with customers by phone or in person to identify parts and/or service needs and sets those customers up with our scheduling system. Completes information, determines charges for service requested, and quotes labor and/or parts required by customer
Solicits sale of new or additional parts or services
Reads parts and service manuals to ascertain type and specification of part. Utilizes computer system for entering and updating customer orders
While performing the duties of this job the employee is required to write an accurate, descriptive and clear repair order for work to be performed. The employee is required to efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self-directed work teams
Qualification
Required
High school diploma or general education degree (GED)
4+ years of related experience and/or training; or equivalent combination of education and experience
Valid Driver's License
Must be able to obtain DOT Med Card
While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit
The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms
The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance
The associate must be able to read and write reports
Preferred
Technical background with engines or transmissions is a big plus
Commercial Driver's License (CDL) a plus
Benefits
Weekly Pay!
Medical, Dental, Vision Insurance starts first day of the month after you start!
Healthcare Savings Account Option with Annual Company Contribution!
401K Savings Plan with Company Contribution Every Paycheck!
Paid Holidays and Vacation!
Life and Disability Insurance!
Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
Work with a GREAT Team of people!
Company
Clarke Power Services, Inc.
Clarke has been raising the standards in the custom engineering, diesel engines, and trucking industries for ourselves, our partners, and competition.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kirk Andreae
President/CEO
Company data provided by crunchbase