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Ascension · 1 day ago

Director Technology - Enterprise Operations Center

United States

Full-time

Remote

Director/Executive

10+ years exp

Ascension is a large organization committed to serving others and providing compassionate care. The Director Technology is responsible for overseeing and optimizing the daily operations and performance of enterprise-wide systems, ensuring operational efficiency and alignment with strategic goals.

CharityHealth CareHospitalNon Profit

H1B Sponsor Likely

Responsibilities

Operational Leadership: Direct information systems operations, including network operations, data center management, and application support, ensuring 24/7 availability and performance

Incident and Problem Management: Ensure ownership of major incidents and outages, direct process development for Managed Service Providers and cross-functional teams to minimize downtime (MTTR) and assist coordinating communication with senior leadership and stakeholders during crisis situations

Strategic Planning: Collaborate with executive leadership to develop and execute long-term operational strategies and annual business plans that align with company objectives

Process Optimization: Analyze current operational processes and performance metrics to identify areas for improvement, streamline workflows, reduce costs, and increase productivity and efficiency across the enterprise

Team Management and Development: Lead, mentor, and develop a high-performing team of managers and technical staff, fostering a culture of accountability, integrity, and continuous improvement

Budget & Resource Management: Develop, manage, and monitor departmental budgets and financial reports, ensuring effective allocation and utilization of resources

Vendor and Partner Management: Manage relationships and negotiate agreements with external vendors, suppliers, and third parties to ensure cost control, quality standards, and timely service delivery

Compliance and Risk Mitigation: Oversee and enforce operating policies, procedures, and security protocols to ensure compliance with all internal, industry, and regulatory requirements (e.g., ITIL processes, security frameworks)

Qualification

IT operationsNetwork operationsPerformance monitoringEnterprise network architectureData center operationsCloud environmentsScienceLogicSolar/WindsSendWordNowServiceNowCrisis leadershipAnalytical mindsetCommunication skillsProblem-solving skillsOrganizational skills

Required

Minimum of 10+ years of progressive experience in IT operations, network operations, performance monitoring or a related field, with at least 5-8 years in a leadership or management role

Proven track record in managing large-scale, network or operations center with complex operations

In-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow)

Excellent crisis leadership and decision-making abilities under pressure

Strong analytical mindset with the ability to interpret complex data and performance metrics to drive strategic decisions

Exceptional communication and interpersonal skills, capable of effective collaboration with stakeholders at all organizational levels

Strong problem-solving and organizational skills, with a focus on details and time management

High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management

Preferred

A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is preferred

An MBA or a related Master's degree is highly preferred

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Company

Ascension

Glassdoor3.4

Answering God's call to bring health, healing and hope to all.

Founded in 1999

St Louis, Missouri, USA

10001+ employees

https://healthcare.ascension.org

H1B Sponsorship

Ascension has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (11)

2024 (7)

2023 (1)

2022 (3)