Devereux · 1 day ago
Information Technology Technician
Braddock, PA
Full-time
Onsite
Entry, Mid Level
2+ years expDevereux is one of the nation’s largest nonprofit organizations providing services in behavioral healthcare. The Information Technology Technician will ensure the smooth operation of technology systems, providing technical support, managing hardware and software, and maintaining data security and privacy within the organization.
Health CareMedicalNon Profit
Responsibilities
Provide first and second-level technical support to end-users (clinical staff, administrative staff, etc.) for hardware, software, network, and system issues. This includes desktops, laptops, mobile devices, printers, and specialized clinical software
Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications. Perform routine maintenance, upgrades, and replacements as needed
Assist with the maintenance and troubleshooting of network infrastructure (LAN/WAN, Wi-Fi), including routers, switches, and access points. Ensure reliable internet connectivity for all locations
Assist with user account management, permissions, and access controls within various systems (e.g., Electronic Health Records (EHR) systems, email, productivity suites)
Assist with installation, configuration, and maintenance of IP-based security cameras and associated recording devices (NVRs/DVRs). Troubleshoot camera connectivity, video quality, and recording issues
Implement and enforce security protocols, including data backup and recovery procedures. Ensure all IT practices comply with HIPAA, HITECH, and other relevant data privacy regulations. Participate in security audits and risk assessments
Proactively identify and resolve technical issues to minimize downtime and disruption to services
Be available for occasional on-call or after-hours support for critical system issues
Qualification
Required
Associate's degree in Information Technology, Computer Science, or a related field required
2+ years of experience in an IT support role, preferably in a healthcare or behavioral healthcare setting
Must possess a current valid driver's license
Must be at least 21 years of age
Must be legally able to work in the US
Proficiency in Windows operating systems (Windows 10, Windows 11)
Experience with Microsoft Office 365 administration (Outlook, Word, Excel, SharePoint, Teams)
Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
Experience troubleshooting hardware (desktops, laptops, printers) and software issues
Basic understanding of Active Directory and user management
Experience with ticketing systems for IT support
Strong understanding of HIPAA and other healthcare data privacy regulations
Physical ability to perform a variety of tasks associated with the work of an information technology staff
Preferred
Bachelor's degree preferred
Proficiency in Google Workspace, Microsoft Azure, SCCM, Intune considered an asset
Familiarity with Electronic Health Record (EHR) systems is highly desirable
Benefits
Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.
Student loan debt assistance, tuition reimbursement and continuing education assistance.
Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.
Employee assistance / work-life balance program.
Company
Devereux
Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare.
Founded in 1912Villanova, Pennsylvania, USA
5001-10000 employees
H1B Sponsorship
Devereux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (4)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.04MKey Investors
PHL COVID-19 Fund
2020-05-28Grant· $0.04M
Leadership Team
Carl E. Clark II
President and CEO
Robert Dunne
CFO
Recent News
Behavioral Health Business
2025-10-10
Columbia West
2025-04-04
Company data provided by crunchbase