University of Chicago · 1 day ago
Desk Clerk-40 hours
Chicago, IL
Full-time
Onsite
Entry Level
$16.80/hr - $17.31/hr
1+ years expThe University of Chicago is committed to fostering inclusive communities within its Housing and Residence Life department. The Desk Clerk is responsible for clerical duties, building security, access control, and providing excellent customer service to residents and visitors.
Higher Education
Responsibilities
Perform clerical duties in accordance with HRL policy and expectations. This includes but is not limited to answering phone calls, checking email regularly throughout their shift, communicating information between shifts to their colleagues and supervisor, and processing resident room changes
Provide exceptional customer service to residents, staff, and visitors
Cheerfully greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures
Receive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials and mail up to 49 lbs. regularly and managing heavier loads with the assistance of other building staff members as needed
Maintain vigilant awareness of security doors and lobby entryway; check resident, staff, and guest I.D.s as they enter the building; maintain resident, guest, and visitor sign-in/out records. Encode and invalidate campus cards for building room access
Check out and follow up for return of borrowed cleaning and recreational equipment and keys by accurately maintaining appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received
Adheres to directives and policies outlined by leadership during trainings, via email and in the Desk Clerk manual; provide routine orientation to new employees in coordination with Assistant Directors of Operations, and Associate Director, Desk and Mail Operations and HRL. Responsible for accessing the automated on-call system in order to schedule replacement of staff
Knowledgeable in emergency protocols and evacuation systems, such as fire alarm procedures, keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to their supervisor and Facilities Services by phone and complete an on-line incident report for tracking purposes
Report building maintenance issues via phone or by submitting a service request through Facilities Services
Perform other tasks as requested by Assistant Director of Operations and Associate Director, Desk and Mail Operations and building management
Qualification
Required
High school diploma or GED required
Previous customer service experience required
One year of general office or clerical experience required
Knowledge of general office procedures and practices
Keep records; assemble and organize data, and prepare and submit reports in acceptable formats
Working knowledge of Microsoft word, excel, outlook, and ability to navigate web-based systems
Learn a range of position-related software applications required
Bend, crouch, or stoop
Carry or lift loads up to 49 lbs
Sit for 8 hours or more
Use computers extensively for 4 hours or more
Stand for 4 to 8 hours
Flexibility to work in alternative areas during peak periods or building maintenance
Preferred
One year experience in a customer service role in a college or university preferred
Benefits
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Company
University of Chicago
One of the world’s great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe.
10001+ employees
H1B Sponsorship
University of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (341)
2024 (318)
2023 (285)
2022 (233)
2021 (179)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Benedicte Nolens
Distinguished Executive in Residence
Recent News
2025-11-08
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