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Euna Solutions · 1 day ago

Customer Success Manager (Grants)

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Euna Solutions is a leading provider of cloud-based software for public sector organizations, and they are seeking a Customer Success Manager to strengthen partnerships with state agencies and large public sector clients. The CSM will be responsible for customer health, executive-level engagement, and ensuring successful adoption of grant management systems.

Computer Software

Responsibilities

Serve as the primary relationship manager for high-profile state agencies and enterprise customers, ensuring strong executive-level engagement and customer advocacy

Partner with ECP project teams to support seamless transitions from implementation to steady-state adoption

Develop and execute customer success plans that drive system adoption, stakeholder confidence, and measurable outcomes aligned with agency goals

Provide executive briefings, strategic check-ins, and data-driven progress updates to agency leadership

Act as a trusted advisor to customer project sponsors and decision-makers, ensuring alignment of Euna solutions with policy, compliance, and funding priorities

Monitor customer health indicators (adoption rates, usage trends, feedback, risk signals) and intervene proactively to resolve challenges

Support renewal readiness by ensuring customers recognize the value of Euna solutions and are prepared for long-term partnership commitments

Engage in consultative, sales-oriented conversations that reinforce adoption outcomes and explore opportunities for expanded value

Advocate for customer needs internally, ensuring feedback informs product roadmaps, services enhancements, and training priorities

Contribute to the development of standardized success frameworks, playbooks, and reporting models tailored for public sector clients

Qualification

Customer success experienceGrants management knowledgePublic sector operationsSaaS experienceExecutive presentation skillsRelationship-building skillsPMP certificationCSM certificationData-driven analysisAdaptability

Required

5+ years of customer success, account management, or client services experience in a SaaS or enterprise software environment

Demonstrated success engaging senior public sector stakeholders, particularly in state government or grants management contexts

Strong understanding of the grant lifecycle, compliance obligations, and public sector funding practices

Excellent communication and executive presentation skills, with the ability to influence senior leaders and simplify complex concepts

Proven track record of building long-term client relationships that drive adoption and outcomes

Bachelor's degree in Public Administration, Business, Information Technology, or a related field

Preferred

Experience with grants management systems, public sector ERP/finance platforms, or large-scale government SaaS implementations

Familiarity with renewal and expansion strategies within customer success functions

PMP, CSM, or equivalent project management/customer success certification

Benefits

Wellness days

Community Engagement Committee

Flexible work day

Benefits

Culture committee

Company

Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration.

Founded in 2019

Sandy Springs, Georgia, US

501-1000 employees