GSM Outdoors · 1 week ago
Member Support Agent
Dayton, Ohio
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrGS1 US is a small company with a world-class culture that plays a vital role in affecting consumers across the country. As a Member Support Agent, you will provide exceptional customer service and work collaboratively with multiple departments to enhance customer satisfaction and retention.
Customer ServiceInnovation ManagementIT InfrastructureLightingMarketingOutdoors
Responsibilities
Provide seamless delivery of the service experience while recognizing appropriate ways to deepen relationships with each customer
Proactively engage small and medium segment customers via inbound calls and e-mail communications in an effort to build relationships and secure new business opportunities
Identify and offer appropriate needs-based solutions and service options and recognize cross sell opportunities to increase revenue and improve customer retention
Qualification
Required
Strong customer service skills
Ability to excel in fast-paced contact center environments
Ability to ensure high levels of customer satisfaction, customer retention, and growth
Ability to work collaboratively with multiple departments to achieve company goals
Benefits
Health (medical, RX, dental, vision) - effective immediately
401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately
Short and Long Term Disability Coverage
Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)
Individual Wellness Platform
Paid Parental Leave
Generous PTO and Company Paid Holidays
LinkedIn Learning
Tuition Reimbursement
Kudos (employee recognition and engagement platform)
Catered Lunches 2x/week on in office days
Company
GSM Outdoors
GSM Outdoors, a provider of technologically-advanced, branded accessories for the hunting, sport shooting, and outdoor enthusiast markets.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-23Acquired
2019-04-01Series Unknown
2016-06-09Private Equity
Leadership Team
E
Eddie Castro
CEO and President
Recent News
2025-10-30
2025-03-17
Company data provided by crunchbase