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Hy-Vee, Inc. · 1 day ago

Assistant Manager of ECommerce

Madison, WI

Full-time

Onsite

Mid Level

Hy-Vee, Inc. is a company that values its people and aims to deliver exceptional customer service. The Assistant Manager of ECommerce is responsible for overseeing the online shopping fulfillment process, ensuring customer satisfaction, and managing the staff involved in online operations.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include)

+ escorting them to the products they’re looking for

+ securing products that are out of reach

+ loading or unloading heavy items

+ making note of and passing along customer suggestions or requests

+ performing other tasks in every way possible to enhance the shopping experience

Answers the telephone and emails promptly and provides friendly, helpful service to customers who call

Handles Red Line calls and inquires

Promotes aisles online services and H+ memberships

Ensures smooth operation of order fulfillment process

Works to find efficiencies in store and areas of improvement

Reviews orders for accuracy

Assesses out of stocks and cancellations from orders

Resolves customer concerns

Ensures that customers are satisfied with their experience and takes steps necessary to address customer service issues

Continually monitors incoming online orders to ensure prompt, on-time fulfillment

Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible

Provides education to existing employees regarding new policies and procedures

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Performs other job-related duties and special projects as required

Assists in training new employees

Supports Aisles online manager for employee scheduling

Qualification

Order fulfillment processCustomer serviceComputer skillsInterpersonal skillsCommunication skills

Required

Commitment to the Hy-Vee Mission and a willingness to promote the values of the company

Good verbal and written communication skills

Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner

Ability to identify problems, develop and execute solutions

Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs

Visual requirements include: ability to see detail at near range with or without correction

Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking

Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions

Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people

Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people