Cars Commerce ยท 19 hours ago
Sr. Manager, End User Technology
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $169K/yr
8+ years expCars Commerce is dedicated to simplifying the car buying and selling experience through innovative technology. They are looking for a Senior Manager of End User Technology to lead and enhance their enterprise technology services, focusing on operational excellence and improving the digital workplace experience.
AnalyticsContent MarketingMobile AdvertisingWeb Development
No H1B
U.S. Citizen Only
Responsibilities
Execute the ITSM maturity roadmap, transitioning to proactive, data-driven service operations
Lead the enhancement of the enterprise ITSM platform (Jira Service Management), focusing on service catalog design, workflow automation, CMDB architecture, and analytics
Establish ITIL-aligned processes, including operating the Change Advisory Board (CAB) and developing the service portfolio with clear SLAs and OLAs
Scale service desk operations with a multi-tiered support model, skills-based routing, and 24/7 coverage options
Drive continuous improvement by monitoring metrics (CSAT, MTTR) and automating first contact resolutions
Direct the enterprise asset management program, ensuring complete lifecycle tracking, compliance reporting, and managing the operational budget for team, tools, and vendors
Establish a modern endpoint management strategy (Jamf, Intune, Workspace ONE) with zero-touch deployment and secure system images for macOS and Windows
Develop and execute a vendor management approach, including SLA governance and performance scorecards
Partner with the CISO and security team to manage endpoint security execution, vulnerability management, and threat detection/response
Oversee Identity and Access Management (IAM) operations, including SSO, MFA, privileged access management, and zero-trust principles
Ensure compliance with key regulatory frameworks (ISO 27001, SOC 2, SOX, GDPR) through continuous controls monitoring and audit readiness
Lead initiatives for collaboration platforms and meeting room technology to support a successful hybrid work model
Design and oversee employee lifecycle programs, including day-one technology provisioning for onboarding and secure access revocation for offboarding
Build an AI literacy program, including training curriculum, best practices, and a center of excellence for end-user tools
Qualification
Required
8+ years of progressive IT experience, with at least 4+ years in IT service management or end-user technology leadership, and 3+ years managing technical teams
ITIL Foundation required; ITIL Expert, Managing Professional (MP), or Strategic Leader (SL) strongly preferred
Proven success executing ITSM improvements with quantifiable results (e.g., improved CSAT, reduced MTTR, increased first-call resolution)
Deep expertise in service catalog design, SLA/OLA frameworks, and CAB governance in organizations with 2000+ employees
Core Platforms: Google Workspace, Microsoft 365, Slack, Atlassian, and Zoom
Enterprise IAM solutions (Okta, Azure AD, JumpCloud) and endpoint management platforms (Jamf, Intune, Workspace ONE)
Strong knowledge of endpoint security (EDR/XDR like CrowdStrike, SentinelOne) and privileged access management (1Password, CyberArk)
Understanding of IAM architecture (SSO, MFA, zero-trust) and regulatory frameworks (ISO 27001, SOC 2, SOX, GDPR)
Preferred
Experience in high-growth technology companies or scaling IT operations
Background in security operations or incident response
Benefits
Medical, Dental & Vision Healthcare Plans
New Hire Stipend for Home Office Set-Up
Generous PTO
Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Company
Cars Commerce
Cars Commerce is an audience-driven technology company that simplifies buying and selling cars.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Vetter
Director, President and CEO
Recent News
2025-12-24
Digital Commerce 360
2025-12-20
2025-12-19
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