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Ryder System, Inc. · 1 day ago

HR Contact Center Representative I - REMOTE

United States

Full-time

Remote

Entry Level

1+ years exp

Ryder System, Inc. is seeking an HR Contact Center Representative I to serve as the primary point of contact for employee inquiries and concerns. The role involves resolving issues through inbound calls and chats, documenting inquiries, and suggesting process improvements as needed.

Fleet ManagementLogisticsSupply Chain ManagementTransportation

Responsibilities

Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials

Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)

Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required

Notify the appropriate team member when updates to the knowledgebase are needed

Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements

Suggest methods to update, simplify, or enhance processes, procedures, and technologies

Participate in special projects as needed

Performs other duties as assigned

Qualification

Case management systemsHR experienceCommunication skillsOrganizational skillsInterpersonal skills

Required

Strong verbal and written communication skills Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)

Adapts communication style to different customer groups

Demonstrates attention to and actively strives for understanding of customers' concerns and opinions

Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions

Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members

H.S. Diploma/GED