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American Residential Services · 1 day ago

Lowes Program Manager

US-TX-San Antonio

Full-time

Onsite

Entry, Mid Level

2+ years exp

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals. They are seeking a Program Manager to recruit, train, and direct personnel within the retail sales program to achieve specified lead goals while managing performance and schedules of associates.

CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential

Responsibilities

Recruit, train, and direct all personnel within the retail sales program to obtain daily/weekly specified lead goals

Manage hourly/daily associates performance, schedules and activities to achieve service center goals

Hold weekly associate meetings to inform, educate, and motivate individual team members

Provide individual and team progress updates vs. goals

Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.)

Create competitive atmosphere between associates with internal contests for leads or challenges to a neighboring branch such as a “race” to a pre-determined goal, etc

Spend 60-65% of time in the field with SSAs and retail store management

Meet and / or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, staffing, and leads run

Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management

Meet with retail store managers and/or home services team members to provide performance updates and notify of schedule or staffing changes

Schedule and implement planned store “events”, being sure to involve Store Management