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ComPsych · 2 days ago

Vice President, Strategic Customer Partnerships

United States

Full-time

Remote

Director/Executive

10+ years exp

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. The Vice President, Customer Success Partnerships will implement strategic initiatives and lead a team to manage customer accounts, ensuring satisfaction and growth while articulating ComPsych's value proposition to clients.

Mental Health Care

Responsibilities

Provide transformational account leadership direction as a key member of the management team to foster continuous development in service delivery, customer satisfaction and retention and growth

Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives

Oversee all types of ComPsych Accounts but with a specific focus on strategic distribution partners

Partner with internal resources to recruit, develop and manage a high caliber workforce

Establish and build strong working relationships with business leaders and team members

Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues

Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting

Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation

Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability

Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry

Other duties as assigned

Qualification

Account Management LeadershipStrategic PartnershipsCustomer Success StrategyTeam DevelopmentCRM ExperienceCoaching SkillsInternational ExperienceMicrosoft Office SuiteCommunicationProblem Solving

Required

10+ years Sr. Sales and/or Account Management Leadership Experience; Partner/distribution partner management experience a plus

Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry

Proven track record selling additional service lines to current customers

Travel as necessary to meet with new and existing customers

BS/BA required; MBA a plus

International experience a plus

Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a requirement

Stable work history required

Must have high-speed internet and workspace free from distraction, disruption or noise

Ability to be on camera when attending work related trainings, meetings and/or events

Must be able to sit or stand at a desk for prolonged periods of time while working on a computer