Lucid Software · 2 days ago
Customer Operations Intern - Summer 2026
Salt Lake City, UT
Internship
Hybrid
Intern
Start in 2026 SummerLucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. The Customer Operations Intern will manage technical issues, develop product expertise, and collaborate with cross-functional teams to enhance user experience and support offerings.
Artificial Intelligence (AI)Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs
Assist in writing clear Help Center and user education content
Engage with our users in the Lucid Community
Investigate and process customer requests for cancellation and refunds over email
Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
Research accounts in which payments have been posted and customer disputes activity
Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
Communicate and follow up effectively with customers in a clear and timely manner
Qualification
Required
Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher
A strong sense of personal ownership and responsibility
Ability to translate complex technical ideas into simple, easy to understand content
Strong written and verbal communication skills (both internally and externally)
Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
Detail-oriented, organized and a good team player
Bias towards finding solutions versus shutting down ideas
Preferred
Experience troubleshooting technical issues
Experience in content creation
Basic data analytics or statistical skills
Teaching or mentoring experience
Company
Lucid Software
Lucid Software is a visual collaboration suite that helps teams implement an idea into reality and game-changing solutions.
Founded in 2010
1001-5000 employees
H1B Sponsorship
Lucid Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (33)
2022 (35)
2021 (22)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$670.36MKey Investors
Alkeon CapitalICONIQ GrowthSpectrum Equity
2021-06-24Secondary Market· $500M
2021-03-22Series E
2020-04-16Series D· $52M
Leadership Team
Ben Dilts
Chief Technology Officer
Brian Pugh
Chief Technology Officer
Recent News
TechBuzz News
2025-12-05
Company data provided by crunchbase