University of Michigan · 1 day ago
Customer Service Representative Intermediate
Dearborn, MI
Full-time
Hybrid
Mid Level
$45K/yr - $58K/yr
3+ years expThe University of Michigan is seeking a Coordinator of Student Enrollment Services to enhance the student experience at the Dearborn campus. This role involves supporting first-tier service, identifying improvements in student services, and acting as a liaison to various campus stakeholders.
E-LearningEducationHigher EducationUniversities
Responsibilities
Support the activities that ensure outstanding and timely first-tier service of our students across our Salesforce CRM. Responsible for tracking data and communicating with stakeholders to ensure coordination and service level agreements across campus are completed in a timely fashion to enhance the student experience. (30%)
Under the direction of the Director of Enrollment Student Services, assist in identifying improvements in the delivery of student services and developing both traditional and non-traditional service lines. (20%)
Provide support to student workers and/or other staff in basic functions specific to their roles. Act as a liaison to EM and greater campus stakeholders to provide seamless service to students. (15%)
Work collaboratively with EM and campus partners to offer support at events, ensure campus tour routes and scripts are updated, and represent One-Stop in presentations when needed. (15%)
Support outreach efforts to prospective, new, and continuing students in order to remove barriers to recruitment, retention, and graduation. (10%)
Other duties as assigned. (10%)
Serve as a secondary tester/analyst for Salesforce/Banner implementations and feature builds; assist with testing and management of student-facing pages as they relate to content display
Assist in training and presentation of training materials to new student ambassadors and full-time staff
Assist in presentations to campus partners, prospective students, new students/parents, and current students as the need arises
Serve as higher-tier support for escalated service issues
Qualification
Required
Bachelor's degree
Experience with student service and/or student systems-related functions (i.e. CRM Management, student call centers)
Strong customer service background
Bachelor's degree
Three to five years of full-time, professional experience working in higher education, admissions, registrar, financial aid, student accounts, or related field
Strong customer service background
Experience in Salesforce CRM and/or Banner
Preferred
Ability to work with diverse populations
Demonstrated excellent oral and written communication skills
Excellent organizational, prioritization, and attention to detail skill sets
Demonstrated practical interpersonal skills and enthusiasm, as well as respect for individuals
Ability to work effectively under pressure and handle multiple tasks simultaneously
Ability to exercise sound judgment and maintain confidentiality
Ability to manage customers with high expectations
Demonstrated experience working in a collaborative team-oriented office environment
Demonstrated ability to provide excellent customer service
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
2025-12-19
IEEE Spectrum
2025-12-18
2025-12-17
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