DocGo ยท 2 days ago
Billing Follow-Up Representative
New York City, NY
Full-time
Onsite
Entry, Mid Level
$19/hr - $24/hr
2+ years expDocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. The Billing Follow-Up Representative will be responsible for contacting payers to verify claim status, processing appeals on aged insurance claims, and ensuring the accuracy of billing codes and payments.
Health CareInformation TechnologyProfessional ServicesTelehealth
Responsibilities
Contact payers to verify claim status via phone or web and follow up on unpaid claims
Process appeals on aged insurance claims/denials
Ability to analyze, identify and resolve issues which may cause payer payment delays
Identify and resolve claim edits through understanding of billing guidelines and payer requirements
Reconcile commercial and government accounts, ensuring CPT and diagnostic codes are accurate
Interpret terms for Managed Care, Commercial, Medicare, Medicaid when applicable
Review all EOBs for correct payment, deductible, adjustments, and denials
Determining the status of claims with the insurance company, if the claim meets contractual agreements or needs adjustment
Reconcile account balances, and verify payments are applied correctly
Maintain well aged accounts, promptly resolve and resubmit denied unpaid claims in a timely and efficient manner
Follow up on appeals/corrected submitted claims
Review and correct billing errors, which require a strong knowledge of CPT and ICD-10 coding
Review and audit customer service account inquiries
Receive inbound/outbound customer service calls, provide excellent customer service to all patients, Insurances & Facilities
Review and correct all rejections in clearing house
Follow-up with Self-Pay patients to resolve any account issues that may exist
Other duties as assigned
Qualification
Required
Minimum of 2-3 years billing follow-up experience with a high-volume practice or clinic, ambulance experience preferred
Excellent organizational skills and the ability to multitask in a fast-paced environment
Analytical - collects and researches data; uses intuition and experience to complement data
Excellent Follow-up skills including appeals/reconsiderations
Familiarity with Microsoft Office Suite
Working knowledge of AthenaOne
Benefits
Medical
Dental
Vision (with company contribution)
Paid Time Off
401k
Company
DocGo
DocGo is a telehealth company offering mobile medical services, on-site event medical services, and transportation.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-01-01Series Unknown
Leadership Team
Lee Bienstock
Chief Executive Officer
Recent News
2025-12-31
2025-11-27
Company data provided by crunchbase