WellPower · 1 day ago
Accounts Receivable Coordinator
WellPower is dedicated to fostering mental health through collaborative behavioral care and support. The Accounts Receivable Coordinator is responsible for managing billing and collections processes for medical insurance claims, ensuring accuracy and compliance while collaborating with clinical and administrative teams.
Mental Health Care
Responsibilities
Prepare and submit electronic and paper claims to Medicare, Medicaid, and third-party payers in accordance with applicable billing standards
Post receivables and reconcile accounts to maintain accurate accounts receivable records
Conduct denial management activities, including researching and resolving claim denials, coordinating appeals, and communicating with payers
Prepare AR monthly reconciliation reports and maintain detailed billing records in compliance with policy and regulatory standards
Obtain and verify client insurance eligibility and benefit information; enter and maintain accurate data in AR and client database systems
Track and manage service authorization requirements and usage; request and document authorizations as required
Provide coverage in cross-trained AR functions, supporting a team-based and flexible departmental model
Answer incoming billing inquiries from clients, clinicians, and internal staff via the department’s Billing Line phone system
Collaborate with clinical teams to support timely and accurate financial documentation and administrative paperwork related to client insurance
Educate clients on their insurance benefits, financial responsibilities, and balance details; collect necessary information to determine ability to pay
Coordinate insurance information and benefit verification with LabCorp and other service providers as needed
Communicate with the AR Manager and team regarding issues impacting claim submissions or payment remittance
Support special billing tasks such as injection billing and tracking
Act as a liaison between AR and clinical teams to facilitate information-sharing and ensure timely authorization of services
Assist in researching complex payer issues and billing discrepancies in collaboration with the AR Manager
Follow up with relevant departments to ensure billing accuracy and compliance with payer standards
Maintain a trauma informed environment of wellbeing
Other duties as assigned
Qualification
Required
Minimum of high school diploma or equivalency
2+ years of healthcare financial/business office or similar third-party payer claims experience
Preferred
Associate's Degree in Business, Medical Billing, or related field