Advanced Business Solutions ยท 5 days ago
IT Support Technician (Lexington)
Lexington, KY
Full-time
Onsite
Mid Level
3+ years expAdvanced Business Solutions is a customer service-focused company that has expanded into IT services. They are seeking an IT Support Technician who will provide network, server, and workstation support while ensuring a high-quality customer experience.
ConsultingInformation Technology
Responsibilities
Act as escalation point for tier 1 tickets
Provide a full range of network, server, and workstation support for a diverse client base
Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service
Professionally respond to telephone calls, emails, and web-based service requests
Provide friendly, courteous and quality support for clients
Follow a service ticket through to its completion
Meet or exceed key service metrics
Qualification
Required
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Strong knowledge of desktop operating systems and productivity software (MS Office, Visio, PowerPoint, Adobe)
In-depth knowledge of Windows Server Operating Systems, Group Policies, Active Directory, Office 365, and Exchange
Advanced understanding of IP networking
Thorough knowledge of Switches, Routers, and Firewalls
Ability to work in a team environment and communicate effectively
Self-starter with a proven record of setting and accomplishing goals
Preferred
3 to 5 years of on the job experience providing technical support in an Information Technology capacity
Above average verbal communication and interpersonal skills
Associates or bachelor's degree or equivalent experience
Relevant Industry certifications
Experience working as part of a team
Company
Advanced Business Solutions
Advanced Business Solutions provides IT services to both the public &and private sectors in the Midwest.
51-200 employees
H1B Sponsorship
Advanced Business Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Mark Lewis
CEO
Recent News
Business Journals
2022-09-16
Company data provided by crunchbase