Sentinel Technologies · 2 days ago
Onboarding Network Analyst
Downers Grove, IL
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expSentinel is a leading IT services and solutions provider looking for an Onboarding Network Analyst to facilitate customer transitions to their support services. The role involves managing service cases for device monitoring and ensuring customer satisfaction through technical support and configuration tasks.
Information TechnologyOutsourcingSoftwareTechnical Support
No H1B
Responsibilities
Facilitating our customer’s technical transition to Sentinel’s award-winning support services smoothly and without interruption
Servicing existing customers by working on service cases to add and remove devices to/from Sentinel's monitoring system
Ensuring the monitoring system is able to effectively and successfully monitor the customer's managed equipment
Providing CCNA level route switch configuration and troubleshooting
Working with internal and external IT resources to ensure the client’s continued satisfaction
Supporting onboarding of new customer accounts
Qualification
Required
2-5 years' experience in a networking/security engineering related position
Experience with building VPN tunnels and experience with Firewalls
Ability to provide CCNA level route switch and firewall configuration
Experience with monitoring SolarWinds Orion
Experience in working with a ticketing system
Experience working in a virtual server environment, VMWare experience is a plus
Basic understanding of customer change management and regulatory requirements is required
Ability to communicate technical information to non-technical users effectively
The candidate must have a car, as this position requires travel between location and the transportation of equipment
A valid driver's license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a 'can-do' attitude
Preferred
Certifications preferred: CCNA Routing/Switching or CCNP Enterprise, SolarWinds Certified Professional
Experience and knowledgeable on VPN and NAT technologies is preferred
Bachelor's degree in a related field is preferred
Benefits
Medical
Dental
Vision
401K
529
Life Insurance
Income Protection Short and Long-Term Disability
Medical and Child/Elder Care
Flexible Spending Account Plans
Family Planning Benefits
Financial Education
Identity Theft Protection and Assistance
Legal Services
Employee Assistance Program
Two weeks’ vacation
Additional paid time-off for Personal and Sick
Certification and hands-on training
Employee discount for product services and entertainment
Company
Sentinel Technologies
Sentinel Technologies is based in Santa Rosa, California.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.4M2009-04-30Series Unknown· $0.4M
Leadership Team
Robert Keblusek
Chief Technology Officer
T
Timothy Hill
CFO
Recent News
Company data provided by crunchbase