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Tier4 Group · 1 day ago

Senior Help Desk Analyst 4790

Smyrna, GA

Contract

Onsite

Mid, Senior Level

3+ years exp

Tier4 Group is seeking a highly skilled Helpdesk Support Analyst II to join a dynamic IT team. The role involves troubleshooting complex technical issues, managing Active Directory, administering M365 services, and participating in continuous improvement initiatives.

CRMInformation TechnologySoftwareVirtual Reality

Responsibilities

Troubleshoot complex technical issues across hardware, software, and connectivity for end-users

Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations

Administer and support M365 services, including Exchange, SharePoint, and Teams

Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software

Collaborate with internal teams to support software deployments and IT initiatives

Monitor and respond to helpdesk tickets promptly and efficiently

Participate in continuous improvement initiatives to enhance IT support functions

Document and maintain IT processes and procedures

Qualification

Active DirectoryM365 administrationAutomationScriptingMicrosoft SCCMCompTIA A+Azure FundamentalsProblem-solving skillsCommunication skillsCollaboration skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

3–5 years of experience in enterprise or military IT environments

Strong knowledge of Active Directory and M365 administration

Experience with automation and scripting (PowerShell, Python, etc.)

Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools

Excellent problem-solving skills and attention to detail

Strong written and verbal communication skills

Ability to work independently and collaboratively

CompTIA A+

Microsoft Certified: Azure Fundamentals

Preferred

Certifications in Azure administration, AI, or Development

Company

Tier4 Group

Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.

Founded in 2010

Alpharetta, Georgia, USA

201-500 employees