American Water · 1 day ago
Lead, Operational Performance Analyst
Mechanicsburg, PA
Full-time
Onsite
Lead/Staff
8+ years expAmerican Water is seeking a Lead, Operational Performance Analyst to drive operational performance across various levels of their organization. The role involves developing and monitoring performance metrics, collaborating with state management, and providing insights into business performance through reporting and analysis.
ConsumerWaste ManagementWater
Responsibilities
Monitor and partner with state management to drive state and local operational performance
Support state and local standard and ad hoc reporting and analysis
Develop performance metrics that can be cascaded from the enterprise-levels of the Service Company to States, to local Districts to measure business performance accurately and reliably with the ability to consolidate information at different enterprise-levels
Partner and liaise with internal colleagues and functions to collect performance metric data required for accurate and timely reporting
Publish and present reports at different enterprise-levels that contain performance metric results to provide Service Company, State, and local District leadership with visibility into business performance
Analyze performance metrics to gain insight into key drivers of business performance at the Service Company, State, and local District enterprise-levels
Coordinate a portfolio of business performance improvement efforts amongst Service Company, State and local District leaders
Benchmark performance metrics to gain a sense for business performance relative to enterprise peers and overall industry standards
Forecast performance metrics to estimate future business performance at the enterprise-levels of the Service Company, to States, to local Districts
Develop performance metric goals and targets at the enterprise-levels of the Service Company, State, and local Districts
Engage and consult on enterprise projects and initiatives in which Business Performance is identified as a stakeholder
Qualification
Required
Sound knowledge of utility/business processes
Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines
Thorough understanding of, and ability to apply, key principles of P&L management, marketing, pricing, offer strategy, financial analysis, and technology principles
Proficiency in the development of metrics, KPIs and overall business intelligence architecture
Strong operational expertise
Strong understanding of data management, integrity, and controls
Strong process, project, and program management skills
Strong quantitative skills (e.g., analytical, technical, problem solving)
Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams)
Excellent written and verbal communication skills (e.g., fluency in report writing and presentations)
Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders)
Bachelor's Degree preferably in engineering, math, computer/ data science, finance or accounting. Relevant work experience in lieu of degree may be considered
8+ years of experience with a bachelor's degree or 14+ years' experience without a bachelor's degree in operations, engineering, or finance
Company
American Water
American Water is a waste water utility company.
5001-10000 employees
H1B Sponsorship
American Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (14)
2022 (14)
2021 (15)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$900.57MKey Investors
Water Research Foundation
2024-02-21Grant· $0.57M
2023-06-27Post Ipo Debt· $900M
2017-11-29Post Ipo Equity
Leadership Team
John Griffith
President and Chief Executive Officer
Susan N. Story
President & Chief Executive Officer
Recent News
2025-12-16
Company data provided by crunchbase