Addison Group · 3 days ago
Helpdesk Technician II
San Francisco, CA
Contract
Onsite
Entry, Mid Level
$30/hr - $40/hr
2+ years expAddison Group is a global restaurant technology company seeking a Helpdesk Technician II to provide onsite IT support for its San Francisco headquarters. The role involves supporting approximately 60 users in a mostly Mac environment and offers potential for growth into a full-time position.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Provide deskside and executive support for Mac (75%) and Windows (25%) devices
Troubleshoot hardware/software issues and manage conference room tech (Zoom)
Support tools like Kandji, Endpoint Central, Okta, and Google Workspace
Handle laptop setups, monitor installs, cable management, and light network checks
Travel once a month to a local warehouse
Qualification
Required
2–3 years of Helpdesk or Deskside Support experience
Strong Mac support experience
Familiarity with Kandji, Endpoint Central, Google Workspace, and Zoom
Excellent customer service and communication skills
Preferred
Okta MFA knowledge
white-glove support
CompTIA certifications
Benefits
Eligible for medical, dental, vision, and 401(k)
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
1001-5000 employees
H1B Sponsorship
Addison Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
Company data provided by crunchbase