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Progressive Leasing · 1 day ago

Engineering Manager, Customer Communication Management (Remote)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. They are seeking an Engineering Manager for Customer Communication Management to lead a team in developing scalable messaging services and ensuring effective customer communications across various channels.

Financial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Lead & code: Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows

Cloud & containers: Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing

Deliverability & reliability: Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices

Integrations: Manage integrations with ESPs/SMS gateways and internal systems

People leadership: Coach and develop engineers, set goals and hire to scale the team

Incident management: Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues

Qualification

.NET developmentEngineering managementCloud experience (AWS)Containerization DockerContainerization KubernetesCI/CD pipelinesHigh-throughput servicesPeople leadershipIncident managementSalesforce Marketing Cloud

Required

3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery)

Strong hands-on .NET development experience

Cloud experience (AWS) designing and operating production systems

Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning)

Experience building/operating high-throughput, event-driven services (queues, pub/sub)

Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs)

Preferred

Salesforce Marketing Cloud (SFMC) knowledge is a plus

Benefits

Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave

Company Matched 401k

Paid Time Off + Paid Holidays + Paid Volunteer Time

Diversity Alliance Resource Groups

Employee Stock Purchase Program

Tuition Reimbursement

Charitable Gift Matching

Job Required Equipment & Services Will Be Provided

Company

Progressive Leasing

Glassdoor3.3

Progressive Leasing provides a unique NO CREDIT NEEDED lease purchase option tailor-made for both the wireless carrier and customers.

Founded in 1999

Draper, Utah, USA

1001-5000 employees

https://progleasing.com/

H1B Sponsorship

Progressive Leasing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (5)

2023 (8)

2022 (2)

2021 (5)

2020 (2)