Palette Hotels ยท 2 weeks ago
Front Office Manager - Holiday Inn Express & Suites Fort Worth Southwest (I-20), Fort Worth, TX
4609 Citylake Boulevard West, Fort Worth, TX 76132, USA
Full-time
Onsite
Mid, Senior Level
$0/yr - $39/yr
2+ years expPalette Hotels is dedicated to creating and sustaining meaningful hospitality careers for our associates. They are seeking a Front Office Manager to oversee daily operations, manage staff, and ensure exceptional guest experiences while maintaining financial oversight and compliance with company standards.
Hospitality
Responsibilities
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management
Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure staff is properly trained on systems, security and cash-handling procedures as well as service and quality standards
Ensure front office staff provides guests with prompt service, professional attention and personal recognition
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Maintains compliance to all front office standard operation procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP and Tour VIP requests, computes monthly occupancy forecasts, maintains and updates Front Office Procedures Manual
Meets or exceeds all Service Standards within department
Works with General Manager to ensure awareness and compliance to all company safety and security policies and procedures. Ensures employee and guest safety by participating in proper training and maintenance of equipment and work area
Works under direction of General Manager to determine staffing level requirements based on customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service
Gives input on department hires, coaches and develops team members. Assists with the evaluation of team performance and takes appropriate corrective action as needed to hold team members accountable
Qualification
Required
Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension
Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Minimum of two years front office supervisory/management experience in a hotel property of similar size and quality
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment
Must be able to work a varied schedule that may include evenings, nights, and weekends
Benefits
Highly competitive salaries
Outstanding health
Benefits
Extensive training and development programs
Promotion within the organization
Positive team-based culture where people make the difference
Company
Palette Hotels
Palette Hotels is a modern and fully integrated hotel management company.
1001-5000 employees
H1B Sponsorship
Palette Hotels has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Madhi Nair
Chief Executive Officer
Company data provided by crunchbase