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California Polytechnic State University (Cal Poly) · 1 day ago

Client Services Manager (Information Technology Services)

San Luis Obispo, CA

Full-time

Onsite

Mid, Senior Level

$115K/yr - $138K/yr

5+ years exp

California Polytechnic State University (Cal Poly) is a nationally-ranked public university located in San Luis Obispo, California, known for its Learn by Doing philosophy. The Client Services Manager will focus on client relationships and service delivery, leading a team to support faculty, students, and staff while continuously improving service levels.

Higher Education

No H1B

Hiring Manager

Mary Lou Youngblood, CDR

Responsibilities

Developing, building, and nurturing strategic relationships with external partners, business partners, and fellow IT leaders

Leading a team of information technologists who provide front line support to faculty, students, and staff

Developing staff, monitoring service levels, and striving to continuously improve framework and initiatives

Qualification

ITILLean Six SigmaAgileService level monitoringTeam leadershipClient relationship managementContinuous service improvementProfessional ethicsStaff developmentProblem-solving

Required

Demonstrated expertise in building and leading an effective operations team by providing work direction, service level monitoring, escalation resolution and continuous service improvement

Thorough knowledge and practice of the principles of at least one of the following: ITIL, Lean Six Sigma and/or Agile

Demonstrated skill ensuring that appropriate technical products or services are provided, maintained and enhanced

Demonstrated skill in maintaining high quality/standards of work, initiative, ethics, commitment, and professional responsibility and judgment. Ability to represent the university in a professional and conscientious manner

Skilled at building inclusive, effective teams and able to develop and empower staff to enable high performance and engagement

Demonstrated skill in reviewing and acting upon complex individual and organizational problems and making recommendations to influence change in technology policies

Bachelor's degree and five (5) years of progressively responsible supervisory experience in the area of business, technology, customer service, or a related field or equivalent combination of education and experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis

Benefits

Health, dental and vision insurance

Retirement participation in the Public Employees' Retirement System

Educational benefits for eligible employees

Company

California Polytechnic State University (Cal Poly)

Cal Poly is a nationally ranked, four-year, comprehensive public university, with approximately 17,500 undergraduate, 120 post-baccalaureate, and 900 graduate students.

Founded in 1901

San Luis Obispo, California, USA

1001-5000 employees