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Texas Health and Human Services · 1 day ago

Assistant Director of Program

Austin, TX

Contract

Onsite

Lead/Staff, Director/Executive

$12,400/mo - $14,356/mo

4+ years exp

Texas Health and Human Services Commission (HHSC) is dedicated to positively impacting the lives of Texans. The Assistant Director of Programs (ADOP) will manage and oversee the daily operations of residential programs and services for individuals with intellectual and developmental disabilities, ensuring compliance with operational standards and enhancing the quality of care provided.

Health Care

No H1B

Responsibilities

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned

Serve as a designee in the absence of the Director and serve as an Administrative Officer on Call/Duty in rotation with other administrative staff

Directs and oversees the organization, operation and business functions of the residential programs and services division within the SSLC so that it functions efficiently and effectively and executes the SSLC Director’s goals and vision for the SSLC

Establishes a strategic plan for the division in accordance with operational standards set out by HHSC and the SSLC division

Guides, directs, and oversees daily operations and activities to ensure 24/7 programs and services

Develops and ensures the implementation of operational policies, procedures, and guidelines which govern the daily operations of the SSLC, encompassing those impacting staff such as dress code and cell phone usage to those governing and providing active treatment, behavioral health services, and habilitation therapies

Oversees compliance monitoring efforts using available tools such as camera auditing and compliance/auditing forms

Maintains a physical presence on the facility grounds, assessing the quality of supports and services being provided, and modeling appropriate interaction with staff and SSLC residents

Provides feedback to managers for their action

Provides leadership and strategic direction to assigned areas

Develops and implements and oversees processes that facilitate accountability, collaboration, and integration

Establishes the goals and objectives for each of the departments within the residential programs and services division to align with the SSLC Director’s vision and to ensure all residential program and services conform to the conditions of participation for the facility as an Intermediate Care Facility Serving Persons with Intellectual Disabilities (ICF-IID), the terms of the settlement agreement with the U.S. Department of Justice, U.S. Department of Labor, and all other relevant state and federal laws, rules, and regulations

Develops and oversees standards for achieving the established goals including short and long-term planning in areas such as staff recruitment, retention and development, active treatment services, resident safety, and staff morale

Directs collaboration between unit managers, and the staff development and retention specialist to identify and implement effective strategies for recruitment, retention, and staff development

Directs collaboration between unit managers and the training department staff to ensure the division has an adequate, well-trained, and competent work force including specific staff competencies necessary to support the population served by the facility and optimize safety

Directs and oversees the work of the SSLC residential programs and services management team which typically includes the Director of Residential Services (DRS), the Director of Behavioral Health Services, the Director of Habilitation Therapies, and the QIDP Coordinator

Directly or indirectly supervises other program areas such as admissions and placement, campus coordination, vocational day programs and services, work centers, and recreational programming, depending upon SSLC structure

Performs managerial functions including hiring, assigning work, completing performance evaluations, recommending personnel and disciplinary actions, and oversees the work performed by other managers within the department

Uses leadership and teambuilding skills to motivate staff in multiple departments, and with sometimes competing priorities, to work toward common objectives and goals

Oversees allocation of staff resources, providing oversight to managers on adjusting staffing assignments to homes/units/shifts based on current needs

Directs and oversees managers to coordinate closely with nursing services and medical services staff

Oversees the implementation of tools which monitor program services and activities such as staff engagement with residents, active treatment, and proper mealtime protocols

Takes actions based on results, including revising monitoring tools when necessary

Oversees implementation of the ‘Buddy Home” system to evaluate general functioning of individual homes and staff strengths and needs

Makes recommendations to the SSLC Director and Assistant Director of Administration (ADOA) regarding the need for staffing structure and/or training/development changes based on the changing needs of the residents served and workforce trends

Develops and oversees processes for evaluating progress toward achieving goals and sets priorities

Uses data to provide feedback on performance and drive decision making

Directs the development and implementation of the Corrective Action Plan (CAP) and Quality Improvement Plans (QIPs) including overseeing the establishment of goals and objectives for the plans, developing and approving schedules for work completion, setting priorities, and standards for achieving goals

Directs CAP and QIP evaluation activities

Collaborates with the incident and risk management staff to ensure the facility maintains an effective incident management program that ensures the health, safety, and welfare of all residents

Directs a plan for continuous decrease in unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect, or exploitation

Oversees preparation of reviews and analyzes required reports such as daily shift reports, mealtime coordination reports, weight change reports, on/off campus outing reports, and monthly reports on the status of corrective action and quality improvement initiatives

Analyzes Unusual Incident Reports (UIR) to ensure all pertinent information is present and accurate for review by HHSC - Provider Investigations (HHSC-PI)

Oversees the preparation of all departmental reports before submission to Quality Assurance/Quality Improvement (QA/QI) council to ensure adequacy and usefulness of information

Analyzes staffing reports such as active employee/terminations reports, employee fill and turnover reports, and overtime reports to assess turnover, retention, use of overtime, and takes action to improve these areas

Oversees preparation for and responds to Centers for Medicare and Medicaid Services (CMS) annual certification survey and regulatory audits

Reviews audit reports for citations and provides guidance and oversight to managers to prepare and implement a Plan of Correction (POC) to correct any citations

Review reports from DOJ for progress toward compliance with indicators

Reviews special investigations involving staff where Abuse, Neglect and/or Exploitation (ANE) is asserted

Uses information contained to address both personnel and system issues and guides future CAPs and QIPs

Responds to requests for information and participates in strategic communication efforts

Provides requested information to SSLC Director for incorporation into Agency documentation exceptional item request/Legislative Appropriation requests (LAR)

Responds to Open Record Requests and legislative inquiries

Works closely with attorneys at state office to ensure compliance with issues involving Disability Right Texas (DRTX)

Crafts and/or oversees written messages for internal and external communication efforts such as those that communicate changes to expectations or new policies and procedures

Oversees the system to ensure the resident’s family members and/or LARs and all other required entities are notified of serious events timely and accurately

Presents information effectively, both in spoken and written word

Oversees budget expenditures such as purchases to support skills acquisition programs and active treatment engagement

Approves all ProCard purchases made by the departmental card holder over the established threshold

Works with the Assistant Director of Administration (ADOA) on special projects aimed at increasing or improving programs and services

Represents the agency before various groups and works effectively with state and local officials, community leaders, and the media

Represents the agency at staff grievance hearings and serves as a contact for the Office of the Independent Ombudsman (OIO) for any identified issues

Serves as a subject matter expert in investigations conducted by HHSC-PI

Presents information and represents the SSLC at Volunteer Service Council and Parent/Guardian meetings

Represents the SSLC at court commitment hearings for new admissions

Directs processes which oversee the admission and discharge of residents in compliance with all federal, state and facility-specific laws, rules, and regulations, and ensure that the civil rights of residents of the center are protected

Serves as a member of the SSLC Executive Management Team

Serves on and/or directs the work of committees and workgroups including Executive Management Team, QA/QI council, Incident Management Review, Administrative Review Team, Critical Incident Team, other special projects, and committees as assigned

Promotes positive working relationships with outside agencies such as Provider Investigations (PI), Office of Inspector General (OIG), Local Intellectual & Developmental Disability Authority (LIDDA), and with other SSLC departments

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation

Qualification

Management experienceOperational planningQuality service provisionPolicy developmentICF/IIDPublic administrationData analysisTeam buildingPartnership developmentStaff supervisionComputer proficiencyCommunication skillsProblem solving

Required

Bachelor's degree from an accredited college or university; and at least four (4) years of management experience in a residential facility serving persons with intellectual or developmental disabilities or providing healthcare or mental health services

OR- Master's degree from an accredited college or university; and at least two (2) years of management experience in a residential facility serving persons with intellectual or developmental disabilities or providing healthcare or mental health services

Knowledge of local, state, and federal laws related to the program area to include Intermediate Care Facilities/Individuals with Intellectual Disabilities (ICF/IID), Texas Administrative Code (TAC), HHSC policies and procedures related to State Supported Living Centers, and the Department of Justice Settlement Agreement

Knowledge of and experience in ensuring the provision of quality services, treatment, training and supports for individuals with intellectual and developmental disabilities

Knowledge of and experience leading and supervising large numbers of employees

Knowledge of public administration and management techniques

Knowledge of provider services operations within State Supported Living Centers and HHSC services including the Agency's strategic plan, policies, ICF-IID standards, programs, and critical issues

Knowledge of and experience in the development and implementation of an operational plan for a large organization

Ability to and experience in developing effective partnerships with family members, advocacy groups, professional organizations, and the general public

Ability to and experience in developing and deploying policies to govern the operation of an organization

Ability to represent the agency before various groups and to work effectively with state and local officials and community leaders, and the media

Ability to organize and present information effectively, both in spoken and written word

Ability to analyze and solve complex problems and to make effective decisions affecting the overall operation of a large organization

Ability to use of computers and agency/facility software including but not limited to Microsoft Word, Excel, PowerPoint, Access, Outlook, and SharePoint

Skill in developing and implementing innovative services or programs for individuals with intellectual or developmental disabilities

Skill in establishing and implementing policies and procedures

Skill in developing goals and objectives for service delivery in a residential setting

Skill in developing effective partnerships with staff, consumers and their families, advocacy groups, state and federal agencies, professional associations, and the public

Preferred

Experience in the development and implementation of an operational plan for a large organization or department

Experience in ensuring the provision of quality services, treatment, training and supports for individuals with intellectual and developmental disabilities

Experience developing and deploying policies to govern the operation of an organization or department

Experience managing multiple departments