Matthews Memorialization ยท 6 days ago
Coordinator - Technical Support
Florida, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expMatthews International is the global leader in Cremation Equipment, and they are seeking a Technical Support Representative to assist funeral homes and crematories using their M-Pyre system. The role involves providing technical support, solving complex problems, and training employees on the system.
Consumer Goods
Responsibilities
Offers technical support to customers, sales, distributors, field service and operations via telephone, internet and/or field environment
Solves complex problems regarding technical support
Sets up online customers using web interface
Route incoming calls to appropriate department
Documents all support provided in Team Viewer and Salesforce, and other websites
Creates inventory lists for needed parts and/or equipment
Estimates repair and/or product costs
Participates in problem solving and root cause analysis with the customer
Provides training for internal/external employees on technical support
Additional duties as assigned
Qualification
Required
Associate's degree or equivalent from two-year college or technical school in Information Technology or related field
2+ years of previous technical support experience; or equivalent combination of education and experience
Occasional travel either locally, nationally, and/or internationally may be required
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and reporting
Ability to work overtime as necessary
Preferred
Cremation/Deathcare Industry experience is a plus
Possessing a mechanical and/or electrical aptitude is a plus for the ability to instruct other people on how to use hand tools for electrical parts installation and calibration over the phone
Benefits
Medical Benefits: Covered Day 1!
401K: Immediately Vested, Company Match!
Stock Purchase Plan: Quarterly Company Match!
ETO: 13 Days
Company
Matthews Memorialization
As a leader in the Memorialization industry, Matthews is committed to helping our customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship, and programs and services that help families in their time of need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julia Qualiotto, SHRM-CP
Human Resource Business Partner
Company data provided by crunchbase