Crocs, Inc. · 1 day ago
IT Service Desk Tech Lead
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
2+ years expCrocs, Inc. is a company that values diverse career paths and real impact in various roles. The IT Service Desk Tech Lead will provide technical support to corporate and retail operations, lead the service desk team, and manage sophisticated IT issues while ensuring effective communication and training within the team.
ConsumerManufacturingShoes
Responsibilities
Act as the primary on-site contact for coordination and communication between team members and external partners
Provides technical leadership for the Service Desk team, both locally and globally
Provides back-up support when Supervisor/Manager is out of office
Serves as a critical link to the business with independent and discretionary decision-making
Act as a liaison between support tiers and functional groups
Conduct initial problem management for persistent issues that do not require escalation to IT Problem Management
Guide analysts and technicians in interpersonal and technical expertise
Lead by example, tackling new issues that require collaboration with escalation teams
Drive the resolution of sophisticated IT issues involving multiple systems across various locations
Serve as the escalation point for unresolved or critical technical issues
Develop training programs and documentation for the IT department
Ensure comprehensive documentation practices are followed
Conduct advanced training sessions and workshops for IT staff and end-users
Run IT projects with limited scope, including the planning, implementation, and tracking of technical projects that align with organizational goals
Collaborate with multi-functional teams to ensure that IT solutions meet business requirements
Provide expert advice and technical leadership in the deployment of new technologies and systems integration
Qualification
Required
2+ years related experience required
Proven leadership abilities and experience in leading a team
Deep technical knowledge with a focus on service desk operations
Excellent problem-solving, organizational, and communication skills
Preferred
Helpful Certifications: ITIL Expert, CompTIA Security+, HDI Desktop Support Manager
Benefits
Medical, dental, and vision coverage
Life and AD&D
Short and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program that includes company match
Many other additional voluntary benefits
Company
Crocs, Inc.
At Crocs, Inc., we believe life’s too short for uncomfortable shoes.
5001-10000 employees
H1B Sponsorship
Crocs, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (12)
2023 (18)
2022 (7)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$200M2013-12-31Post Ipo Equity· $200M
2006-02-08IPO
Leadership Team
Andrew Rees
Chief Executive Officer
Susan Healy
Chief Financial Officer
Recent News
Digital Music News
2026-01-06
The Motley Fool
2025-12-26
2025-12-25
Company data provided by crunchbase