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OVA.Work · 3 months ago

RAC Collections Agent

Winterville, NC

Contract

Onsite

New Grad, Entry Level

$13/hr - $15/hr

OVA.Work is seeking a Collections Agent to collect delinquent accounts professionally and timely. The role involves negotiating payment arrangements, documenting collection efforts, and communicating with supervisors and lenders regarding problem accounts.

ComplianceHuman ResourcesSoftware

Responsibilities

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept

Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally

Determine cause of delinquency and best course of action to assist delinquent customer

Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system

Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable

Order updated credit bureau report or initiate skip tracing process in accordance with established standards

Review files from Loan Services in accordance with established standards, if applicable

Initiate deferrals on accounts based upon written policy guidelines

Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards

Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures

Ensure that appropriate letters are sent to debtors

Process customers payments through electronic draft, if applicable

Process account maintenance transactions according to established guidelines

Qualification

Microsoft applicationsCustomer service experienceCollections experienceBilingualVerbal communicationWritten communicationDecision-makingProblem-solvingTime managementOrganizational skills