ServiceNow · 3 weeks ago
Staff Systems Engineer - Hyperscaler
Kirkland, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$164K/yr - $286K/yr
6+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work better. The Staff Systems Engineer role focuses on enabling customers' transition to hyperscaler cloud environments, collaborating with cloud providers, and ensuring optimal performance across infrastructure layers.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Collaborate with cloud providers (Azure, AWS, GCP) to support migrations and new deployments
Design, test, and validate new server SKUs in partnership with Technical Account Managers and engineering teams
Build tools and automation to streamline server configuration, validation, and deployment processes before hand-off to Quality Engineering (QE) testing
Design and develop software integrations with cloud services and internal APIs to support automation of infrastructure operations
Automate server deployment and scaling processes using tools such as Puppet, Ansible, and Git
Troubleshoot and resolve tier-3 customer performance issues with a strong emphasis on debugging and root cause analysis
Act as a technical point of contact for hyperscaler integration issues, particularly for database nodes and performance validation
Balance short-term customer-driven priorities with long-term capacity planning and automation improvements
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
Strong hands-on software engineering experience or infrastructure software development experience, with strong proficiency in Python, Go, or similar languages
Working knowledge of hyperscaler (GCP, AWS, or Azure)
Proficient in Linux system administration and debugging
Experience with infrastructure automation tools (Puppet, Ansible)
Solid scripting and automation skills with a developer mindset
Familiarity with Git and code-based deployment workflows
Ability to work in a fast-paced environment where priorities shift frequently
Excellent problem-solving skills, curiosity, and ability to work without a predefined solution path
Preferred
Knowledge of ServiceNow platform
Experience writing infrastructure tests or using test frameworks in a dev-oriented capacity
Background working on developer platforms, DevOps tooling, or internal automation systems
Exposure to infrastructure-as-code tools (Terraform, Ansible) from a software-centric perspective
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase