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Ob Hospitalist Group · 1 day ago

Director of Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

$130K/yr - $145K/yr

3+ years exp

Ob Hospitalist Group (OBHG) is the nation’s largest provider of customized obstetric hospitalist programs, dedicated to transforming women's healthcare. The Director of Operations is responsible for the operational performance and management oversight of OBHG’s hospitalist programs, ensuring effective collaboration with hospital partners and community physicians.

DeliveryHealth CareHospitality

Responsibilities

Builds, develops and manages operational relationships capable of achieving the goals of OBHG and the partner hospital, as well as community physician practices

Supports the customer onboarding team with the successful and timely implementation of new OBHG programs

Establish and/or confirm hospital partner goals and performance objectives as they relate to OBHG services for each of the programs within their assigned geographic area and ensure OBHG’s performance and demonstration of those goals

Lead and coordinate support services and management resources to meet performance objectives and expectations including, but not limited to: Regular touchpoint calls with each assigned hospital program plus an Executive Business Review quarterly and an annual onsite business review presentation in collaboration with clinical leadership and applicable support personnel

Conducting scheduled meetings with matrix teams; Recruiting, Credentialing, Scheduling, HR Business Partner (“HRBP”) and/or Market Medical Director to all aspects of programs are running smoothly

Oversee hospital contract including fee structure

Join onsite OBHG clinician interviews, if needed

Assist with OBED setup, policy recommendations, compliance recommendations and other related items

Support clinical/hospital policies with MMD and/or Site Director

Support relationships with community physicians, including OSA meetings with MMD and/or Site Directors

Facilitate the answering of any OSA billing questions from hospital and community physicians

Assing with questions or concerns around OBHG invoices from hospital partners

Collaborate & support the customer onboarding team in the development, implementation and direction or oversight of new programs or projects related to the achievement of strategic initiatives and goals for hospital partners

Promotes and ensures delivery of the OBHG unique value proposition with the hospital partner C-Suite (CEO, CFO, COO, CMO, CNO), nursing leadership, and other influential hospital stakeholders as appropriate

Identify areas where OBHG can help our hospital partners improve operations or business development

Create or review proposals for new business and expansion of current business, including financial proforma

Understand the financial and operational impacts of program changes as well as pricing

Assist with the financial review of programs (including professional fees and facility fees)

Prepare for and conduct Executive Business Reviews quarterly with hospital leadership at each site

Lead contract renewal negotiations in conjunction with corporate objectives

Lead solution development efforts that best address each hospital needs while coordinating the necessary involvement of the internal OBHG personnel

Identify and / or support Business development opportunities to identify growth opportunities and develop strategic initiatives plan in effort to grow women’s line. (OSA, coverage for MFM)

Work with the Marketing departments of OBHG and the partner hospital regarding press releases and marketing material

Engage with community physicians to ensure they are fully aware of our program and the services we offer. Considering bringing the local Site Director and MMD (if available) to any community physician meetings

Evaluate operational issues to determine whether OBHG remains competitive and current with the latest trends in healthcare delivery and share your findings with the Vice President of Operations and/or Market Medical Director

Responsible for or participates in special projects and other administrative responsibilities as assigned

Work with Business Development and Sales team in the pursuit of new business within your assigned geographic area of responsibility or as directed

Directs and participates with internal committees, task forces and affiliated organizations, as requested

Meet and communicate regularly with OBHG Vice President of Operations on any and all operational issues that may be considered as potentially damaging to the relationship within their assigned geographic area of responsibility

Represent the organization to external organizations as required

Demonstrate safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs

Qualification

Healthcare operationsContract negotiationLeadership experienceAnalytical skillsOrganizational skillsCommunication skillsObstetrical experienceComputer skillsMedical terminologyHealthcare regulationsInterpersonal skillsProblem solvingFast-paced environment

Required

Minimum: Bachelor's degree in business administration, healthcare administration, or other related field or equivalent experience

3 to 5 years of progressively more responsible leadership experience (including operations supervisor) in the healthcare/medical services industry

Excellent analytical and organizational skills

Excellent leadership and management skills

Excellent written and oral communication skills, including negotiations

Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate, and/or complex situations

Must be able to make effective presentations before a variety of internal and external audiences

Problem solving skills are necessary to prioritize assignments and make decisions in the best interest of the company and patient care

Ability to thrive in a fast-paced environment