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Project Expedition · 1 week ago

Senior Travel Planning Specialist for Custom & Group Tours

United States

Full-time

Remote

Senior Level

Project Expedition is a fast-growing travel startup looking for a Travel Planning Specialist to join their Custom and Groups team. This role focuses on creating custom itineraries and quotes for travel advisors and their clients, while providing exceptional service and support for various travel needs.

LeisureTourismTravel

Responsibilities

Communicate with travel advisors through email and phone using our internal ticketing system

Deliver prompt, friendly, and professional service

Work with tour operators around the world to build custom and group itineraries

Create tailored proposals and quotes based on each group’s needs

Manage requests ranging from single custom tours to multi day group programs

Troubleshoot issues in real time when needed

Suggest creative ideas and unique experiences to enhance trips

Build and maintain tour content, pricing, and logistics for group excursions and custom programs

Coordinate capacities, schedules, and operational details with vendors

Keep advisors and operators updated on itinerary or schedule changes

Support advisors and group leaders with questions and bookings

Monitor penalty schedules, cost confirmations, agreements, and deadlines

Review guest feedback and share insights to improve future programs

Qualification

Travel planningCustomer serviceMicrosoft OfficeProblem solvingAttention to detailMulti-taskingFluency in EnglishWritten communicationVerbal communicationInterpersonal skillsTeamworkAdaptability