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Scribe · 1 day ago

Customer Success Manager, Mid-Market

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $130K/yr

3+ years exp

Scribe is a leading Workflow AI platform that helps teams work smarter and faster. They are seeking a Customer Success Manager to onboard new Enterprise customers and drive adoption throughout the customer lifecycle, ensuring seamless renewals and identifying expansion opportunities.

Artificial Intelligence (AI)InternetProductivity ToolsSoftware

Responsibilities

Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases

Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs

Draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe

Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer’s goals, leveraging both tailored and scaled approaches

Assess activity data and calculate and communicate ROI to customers based on real business results

Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations

Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience

Partner closely with Account Executives to execute against growth opportunities within your portfolio

Collaborate with Scribe Product, Marketing, and Support team members across initiatives to surface relevant customer insights and feedback

Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion

Qualification

Customer Success ManagementSaaS ExperienceAccount ManagementPresentation SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsInterpersonal SkillsPositive AttitudeAdaptability

Required

3-6 years of relevant work experience, interest in building new skills and continued career growth at a fast-paced start-up

Ability to manage a high-touch book of business from onboarding through renewals

Experience in customer success, account management for a SaaS solution. (Strongly preferred: CS experience owning subscription renewals and expansion targets.)

Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others

Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences with poise and professionalism

Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers

Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions

Passion for technology and the ability to quickly learn new SaaS software applications

A positive attitude and a willingness to go the extra mile for customers

Excited by the opportunity to wear many hats and grow with our company