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ARL Bio Pharma · 2 weeks ago

IT Specialist

Oklahoma City, OK

Full-time

Onsite

New Grad, Entry Level

$21/hr - $26/hr

ARL Bio Pharma is a leader in analytical and microbiological testing for the pharmaceutical industry, dedicated to enhancing safety in pharmaceuticals. The IT Specialist role involves providing user support, troubleshooting technical issues, and participating in IT projects, ensuring adherence to cybersecurity policies.

Pharmaceutical

H1B Sponsor Likely

Responsibilities

Respond to requests for technical assistance in person, via phone, electronically

Diagnose and resolve technical hardware and software issues

Research questions using available information resources

Advise the user on appropriate action

Administer help desk software

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Actively participates in IT related projects that fall outside the scope of held desk tickets

Inform management of recurring problems

Stay current with system information, changes, and updates

Qualification

CompTIA A+ CertifiedCisco CCNACompTIA Security+Help desk supportCustomer service practicesEffective communication

Required

Working knowledge of fundamental operations of relevant software, hardware, and other equipment

Knowledge and experience of customer service practices

Related experience and training in troubleshooting and providing help desk support

Effective oral and written communication skills

Preferred

CompTIA A+ Certified

Cisco CCNA or CompTIA Net+

CompTIA Security+ or similar

Benefits

Great Benefits. 100% paid by the Company

Excellent Work/Life Balance

Fantastic work environment

401K Retirement with Company Match

Free Lunch every day

Company

ARL Bio Pharma

Provides analytical and microbiological testing for the pharmaceutical industry.

Founded in 1994

Oklahoma City, Oklahoma, USA

201-500 employees

http://arlok.com/

H1B Sponsorship

ARL Bio Pharma has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (17)

2024 (6)

2022 (4)