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Prime Therapeutics · 2 days ago

Senior Workforce Planning Analyst - Remote

United States

Full-time

Remote

Mid, Senior Level

$66K/yr - $106K/yr

5+ years exp

Prime Therapeutics is a different kind of PBM with a purpose beyond profits, seeking a Senior Workforce Planning Analyst to analyze, model, and report on multi-channel workflow queue movement. The role involves leading planning and workflow improvement initiatives and partnering with department leaders to develop staffing requirements.

Health CarePharmaceutical

No H1B

Responsibilities

Model, analyze and develop reports for Operations departments (i.e., volume, rate, and workload forecasting and trend analyses)

Lead the assessment and analysis of planning and workflow improvement, RTA and scheduling, long range forecasting, budgeting and hiring plans and operational strategic planning initiatives

Partner with department leaders to develop budget staffing requirements

Develop employee, supervisor, department and Operations level production reporting

Provide feedback, coaching and training to support Associate and Workforce Planning Analyst development

Other duties as assigned

Qualification

Data analysisWorkforce planning softwareStatistical analysisAdvanced ExcelLeadership experienceScheduling experienceRTA experienceGenesys experiencePresentation skills

Required

Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

5 years of work experience in data or statistical analysis in a production, call center or pharmacy environment

Experience with Workforce planning software (IEX, VERINT, NICE)

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Ability to develop presentations for senior level management

Ability to lead and direct department activities