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Museum of the Bible · 1 day ago

Customer Service Specialist - Part time

Oklahoma City, OK

Part-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Museum of the Bible is seeking a part-time Customer Service Specialist to support their customers by assessing needs and providing solutions for a positive experience. The role involves managing customer interactions, maintaining professionalism, and generating reports on products and services.

Museums & Institutions

Responsibilities

Manage incoming calls and maintain an elevated level of professionalism with customers

Monitor customer service e-mail

Respond to I-chat

Monitor and resolve customer escalations

Build sustainable and lasting relationships with MOTB customers

Serve as a point of contact for vendors that work with customers

Meet customer satisfaction goals

Generate reporting on MOTB products and services

Help support customer acquisition and retention plans

Follow all MOTB policies and procedures

Accurate record keeping skills and system notations

Handles membership fulfilment or additional duties as needed

Qualification

Customer support experienceAnalysisEffective communicationTime managementBasic business systemsComputer skillsEmpathyOrganization

Required

High School Diploma or GED

Customer support experience

Effective communication skills

Ability to multi-task, prioritize, and manage time effectively

Experience in reporting and analysis

Understanding of basic business systems

Champion our mission to invite all people to engage with the transformative power of the Bible

Well-organized, effective communication skills, patient, empathetic and passionate

Efficient in computer skills, able to remain professional and courteous with customers and teammates and be available to work on occasional weekends or nights

Must be able to stay in stationary position for long periods of time

May be required to lift 5-10 pounds