LAZ Parking · 2 weeks ago
Customer Care Agent
Hartford, CT, USA
Full-time, Part-time
Onsite
Entry Level
$17.31/hr - $17.31/hr
1+ years expLAZ Parking is redefining parking management and is seeking a friendly and helpful Customer Care Agent to join their team. The role involves providing exceptional customer service by answering inbound calls, assisting customers with their needs, and documenting interactions professionally.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Answer incoming calls in a timely and professional manner
Display a caring attitude and connecting with our customers
Multitasking between various systems to assist the parker/customer
Log call activity and enter call data/information into the tracking system
Support LAZ field operations
Must use proper grammar and spelling in all communications
Other related duties as assigned
Qualification
Required
High school diploma or GED required
Minimum 1 year call center or phone experience required
Ability to communicate professionally and effectively
Excellent phone, interpersonal, and organizational skills
Ability to speak, read, and comprehend English language
Demonstrates a sense of urgency and timeliness
Demonstrates the ability to seek improvement
Excellent team building and interpersonal skills
Ability to lift, push and pull at least 10 pounds
Preferred
Parking industry experience preferred but not required
Working knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Bi-lingual abilities, including Spanish, are preferred but not required
Benefits
Growth Opportunities
Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages
Paid training
Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not
Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling
Smoking Cessation Program
401(k) with Employer Match
Medical, dental, vision – 3 plan options!
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
Company data provided by crunchbase