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The Race Club · 1 week ago

Customer Service Administrator

Carlsbad, CA

Full-time

Onsite

New Grad, Entry Level

The Race Club is a premier provider of swim clinics and camps for swimmers of all levels, headquartered in the scenic Islamorada, Florida Keys. They are seeking a Customer Service Administrator to manage day-to-day customer inquiries and ensure a positive experience for all participants, focusing on customer support and satisfaction.

Sports

Hiring Manager

Richard Hall

Responsibilities

Responding to customer support requests

Resolving issues

Maintaining high levels of customer satisfaction

Qualification

Customer ServiceCustomer SupportCustomer SatisfactionCRM systemsCommunication skillsProblem-solvingTeam collaboration

Required

Proven skills in Customer Service, Customer Support, and Customer Satisfaction to address and resolve client inquiries effectively

Demonstrated ability to enhance Customer Experience through proactive communication and solutions

Strong Communication skills, both verbal and written, for building professional relationships

Excellent problem-solving abilities and the ability to work in a fast-paced environment

Previous experience in customer-facing roles is required; experience in sports or recreation industries is a plus

Proficiency in using customer relationship management (CRM) systems and other administrative tools is advantageous

High school diploma or equivalent required; a college degree is a plus

Ability to work collaboratively with a team and demonstrate a passion for customer service

Company

The Race Club

The Race Club offers swim clinics and camps to swimmers of all levels throughout the world.

Founded in 2003

Tavernier, Florida, USA

2-10 employees

https://theraceclub.com/

Funding

Current Stage

Early Stage

Total Funding

$0.35M

2017-12-27Seed· $0.25M

2017-03-29Seed· $0.1M

Leadership Team

Gary Hall

CEO The Race Club, Inc.

Company data provided by crunchbase