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Advarra · 1 day ago

Strategic Partner

United States

Full-time

Onsite

Senior Level, Lead/Staff

$125K/yr - $166K/yr

12+ years exp

Advarra is a leading company in clinical research, dedicated to advancing human health. The Strategic Partner role focuses on strengthening long-term relationships with key customers by understanding their needs and driving value across the customer lifecycle.

Pharmaceutical

Responsibilities

Make independent technical and business decisions that have significant impact on customer satisfaction, operational performance, and long-term account health. Provide strategic insight and recommendations to internal leadership regarding customer trends, risks, product needs, and organizational priorities

Lead cross-functional initiatives requiring collaboration across Product, Operations, Finance, Commercial, and other internal teams. Drive alignment, ensure clear ownership, and coordinate execution of actions supporting customer success, operational excellence, and strategic growth

Serve as the primary escalation point for complex or high-visibility issues within assigned customer accounts. Apply expert judgment to assess risk, determine root cause, coordinate internal resources, and develop proactive solutions that support rapid resolution and protect the customer relationship

Develop and implement tools, dashboards, templates, and analytical models that provide visibility into customer health, operational performance, and strategic outcomes. Leverage insights to drive data-informed decision-making, identify trends, and recommend improvements

Mentor and support colleagues by sharing best practices, guiding resolution of complex account challenges, and contributing to team capability development. Model effective communication, strategic thinking, and customer management approaches

Build and maintain relationships with key stakeholders within their customer portfolio to enable a positive customer experience

Partner with customers to identify, develop and communicate ROI, throughout the customer lifecycle

Support Sales by identifying opportunities surfaced through strategic account insights. Provide actionable customer feedback that informs tactical product and service improvements, supplementing broader strategic recommendations. Participate, or lead, operational improvement efforts in alignment with broader enterprise initiatives led through the strategic partnership team. Develop customer success strategy for strategic and large enterprise accounts based on unique needs of the customer

Manage portfolio-wide account governance by coordinating recurring business reviews, tracking progress against defined goals, and ensuring cross-functional alignment. Proactively identify risks and opportunities and drive ownership of actions that support customer satisfaction, strategic growth, operational excellence, and long-term retention

Qualification

Customer lifecycle strategyClinical research systemsCross-functional leadershipAccount leadershipProgram/Project ManagementMS Office proficiencyStrategic thinkingProblem-solvingCommunication skillsAttention to detail