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Steno · 6 days ago

Billing Associate

United States

Full-time

Remote

Entry, Mid Level

$24/hr - $27/hr

2+ years exp

Steno is a company revolutionizing the court reporting industry with a diverse team. They are seeking a Billing Associate to manage complex billing processes, resolve discrepancies, and optimize billing operations within a collaborative environment.

Document ManagementLegalLegal TechPayments

Growth Opportunities

Responsibilities

Manage complex billing issues and escalations

Review and process invoices with precision

Collaborate with cross-functional teams to refine billing workflows

Provide insights and recommendations to improve efficiency

Resolve Billing Discrepancies: Identify and correct inconsistencies between order requests, provider rates and billing information

Monitor & Respond to Billing Requests: Actively track Slack channels for complex billing-related inquiries, providing timely resolutions

Qualification

High-volume billing experienceBilling dispute resolutionProcess improvementGoogle WorkspaceZendeskProblem-solvingCommunicationAdaptabilityAttention to detail

Required

2+ years of high-volume billing and invoicing experience, including handling billing disputes

Ability to manage complex billing issues and escalations

Ability to review and process invoices with precision

Ability to collaborate with cross-functional teams to refine billing workflows

Ability to provide insights and recommendations to improve efficiency

Ability to resolve billing discrepancies by identifying and correcting inconsistencies between order requests, provider rates, and billing information

Ability to monitor and respond to billing requests, actively tracking Slack channels for complex billing-related inquiries and providing timely resolutions

Excellent problem-solving and process improvement skills

Effective communication skills

Proficiency in Mac and PC and ability to master new systems quickly

Organizational skills and adaptability

Customer-first mindset, ensuring timely and accurate billing while maintaining positive client relationships