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USAA · 1 day ago

Sr. Injury Adjuster

Chesapeake, VA

Full-time

Hybrid

Mid, Senior Level

$64K/yr - $122K/yr

4+ years exp

USAA is committed to empowering its members to achieve financial security through exceptional service and trusted advice. The Sr. Injury Adjuster will manage moderately complex bodily injury claims, ensuring compliance with state laws while providing high-quality member service through effective communication and negotiation.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Identifies and manages existing and emerging risks that stem from business activities and the job role

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Follows written risk and compliance policies, standards, and procedures for business activities

Adjusts attorney-involved moderately complex bodily injury claims with demonstrable injuries (e.g. torn meniscus, broken bones, disc herniations), as well as all auto physical damage associated with those claims

Identifies, confirms, and makes coverage decisions on moderately complex bodily injury claims

Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines

Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions

Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates

Collaborates and supports team members to resolve issues and identify appropriate matters for escalation

Partners and/or directs vendors and internal business partners to facilitate timely claims resolution

Supports workload surges and/or Catastrophe Operations as needed

May act as an informal resource for team members with less experience

Qualification

Injury adjusting experienceAuto liability claims adjustingInvestigation skillsNegotiation skillsMedical terminologyCoverage evaluationLoss assessmentHuman anatomy knowledgeFinancial judgmentMulti-tasking skillsTime-management skillsDecision-making skillsProblem-solving skillsConflict resolution skills